Trying To Make The World A Better Place

Making The World A Better Place

"It's good, but I can make it better. Let me just get rid of this one thing."

This was submitted by a former adjuster who used to work for a Florida city’s risk management department. At least the claimant is thinking globally:

A young woman, new mother, contacts her local municipality asking for reimbursement for a taxi ride to work. She stated the previous Friday the sewer drains had flooded onto her street. Once the water receded, there were large pieces of debris and glass in the road. She told the adjuster she was afraid to back her car out of the driveway for fear the glass and debris would burst her tires. The best course of action, the citizen felt, was to call a taxi cab to get to work. The woman had no family in the area or co-workers that could pick her up and drop her off. Continue reading

E-mail Re: “Lack Of Commitment Outside Of Core Hours”

Extended Endurance Cube Concept

The office supply industry is hard at work making the concept of a 24 hour workday a reality.

This memo was written by a supervisor at a company that now outsources quite a bit of its work to India. The supervisor has since left the company, and bear in mind that his memo was written about 10 years ago, when the economy was good:


This is to follow up on the discussions I have had with many of you about some concerns and ideas I have for your respective teams.

Right now one of the biggest issues that MUST be addressed is our lack of commitment outside of core hours.

As you all know, we are no where close to meeting our goals for the Pursuit Group or for the company. 

I firmly believe that each of you have a duty and obligation to respond to this growing deficit in several ways, one of which includes working extended hours.

I have heard all the arguments against extended hours.

You should all know that I do not support or accept any of them. Continue reading

The Names Have Been Changed To Protect The Idiots

Rodney Williams

Assignment: Impersonate Mr. Rodney Williams and secure monetary compensation from his insurer.

This recorded statement was sent in by an adjuster from Florida. We changed the names, but not the stupidity

Adjuster: Today is November 17, 2010 in regards to an incident that occurred November 8, 2010. I have Rodney Williams on the line discussing the matter. Rodney, you understand this conversation is being recorded?

Claimant: Uh, yeah.

Adjuster: Okay, and you give permission to do so?

Claimant: Yeah.

Adjuster: Okay just go ahead and state your name and spell your last name please.

Claimant: Okay, Rodney Williams. W-I-L-L-I-A-M-S.

Adjuster: And, what is your residential address?

Claimant:  Uh…okay…1087 Norfolk…Boulevard.

Adjuster: Is this in Gainesville?

Claimant: Gainesville, FL.

Adjuster: And what’s the ZIP Code?

Claimant: 32609. Continue reading

Voicemail Threats Always Generate A Quick Call Back

Like the old saying goes...

This voicemail was forwarded to us by an adjuster who works in North Florida. So far, nothing has been on the local or national news about this claimant’s issue…

Mark, this is —– —— at —— ——- that y’all come out last year and inspected underneath a lie! Taking you to the court! I want you to get back with me, I want you to finish your job. I promise to holy Jesus I’ll go nationwide on television, I’m gonna embarrass y’all so bad with your crooks and your lies! —– is sick of it, Mark, you come out here inspecting my yard under rat traps what you told me was a lie. —— you went through with it and didn’t do your job! You harass me, you’re lying to me, you harass me illegally, Mark, I’m gonna sue your job, Mark! If Ms. —- don’t call me back, I’m going to Channel 12 News, I’m broadcasting y’all across the radio. You better get back with me, cause I’m totally mad! You’re a liar, Mark, and you lied to me, you said you were gonna turn —- in, and put it on them, and put it all right, and you did not do it. Get your job done!

Some Days, I’d Be Thrilled To Just Be Called A Creep

This guy got called "Sneaky Little Creep" too after helping himself to some Hors d'oeuvres off the coffee table.

This was submitted by an adjuster from South Florida

I was called a “sneaky little creep” after an insured got angry that I had brought in our company’s Special Investigative Unit to talk to him after I took his recorded statement pertaining to claim for his home being broken into. He was quite lucid during our recorded statement, which was taken in his home, which clearly had been ransacked by someone. But red flags went up after it was revealed that he had been gone from the house for ten days so he could get drug treatment, that his wife was leaving him and that the local vet was calling his home and my office asking who was going to pay for his dog that he’d left with them prior to his leaving town for rehab.

A week after I met with him at his house, he called me up angry and insisted that I tricked him into giving him a recorded statement and that he was on medicine for pancreatic cancer and not in his right mind when I met him at his home. This same insured also got angry with me several months earlier after I explained to him that I couldn’t just write him a check for damage to his vehicle, that we’d have to actually inspect his vehicle and write an estimate for the damage. He never ended up actually filing a claim for his supposed auto damage. Continue reading