“What? You Want Me To Pay My Bills With The Money You’re Giving Me To Pay My Bills?”

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Unfortunately the memo portion of a check is not strictly enforced.

This was sent to us by a public liability claims adjuster for a city risk management department:

Our office got a complaint call from a claimant with whom we’d settled for $2,500.00 after she tripped on a sidewalk. She called in two years after we’d settled with her to ask that we remove her “from our insurance system as soon as possible or turn the system off.” She said that her personal health insurance refused to pay for her injuries unless we remove her from our database.

It turns out, she wasn’t able to get payment for her injuries from her health insurance because she’d already settled with us and was paid for her loss. She never paid the medical bills with our settlement money, though, and tried to get the bills paid for by her insurance rather than with the money we paid her, which we paid her to pay her bills with.

Her carrier was doing its job in checking to see if she had other claims from this incident, and now she’s mad at us for putting her claim information into an insurance claim database her carrier can see, preventing her getting paid twice for the same injury.

When she made the complaint call, she also imposed a deadline of the same day she made the call. She was in a hurry to scam her health insurance provider, which I can understand. It’d been two years since we paid her, I bet she’d been getting a lot of calls from bill collectors asking for the money for her medical treatment.

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