E-mail Re: “Lack Of Commitment Outside Of Core Hours”

Extended Endurance Cube Concept

The office supply industry is hard at work making the concept of a 24 hour workday a reality.

This memo was written by a supervisor at a company that now outsources quite a bit of its work to India. The supervisor has since left the company, and bear in mind that his memo was written about 10 years ago, when the economy was good:

Team,

This is to follow up on the discussions I have had with many of you about some concerns and ideas I have for your respective teams.

Right now one of the biggest issues that MUST be addressed is our lack of commitment outside of core hours.

As you all know, we are no where close to meeting our goals for the Pursuit Group or for the company. 

I firmly believe that each of you have a duty and obligation to respond to this growing deficit in several ways, one of which includes working extended hours.

I have heard all the arguments against extended hours.

You should all know that I do not support or accept any of them. Continue reading

The Names Have Been Changed To Protect The Idiots

Rodney Williams

Assignment: Impersonate Mr. Rodney Williams and secure monetary compensation from his insurer.

This recorded statement was sent in by an adjuster from Florida. We changed the names, but not the stupidity

Adjuster: Today is November 17, 2010 in regards to an incident that occurred November 8, 2010. I have Rodney Williams on the line discussing the matter. Rodney, you understand this conversation is being recorded?

Claimant: Uh, yeah.

Adjuster: Okay, and you give permission to do so?

Claimant: Yeah.

Adjuster: Okay just go ahead and state your name and spell your last name please.

Claimant: Okay, Rodney Williams. W-I-L-L-I-A-M-S.

Adjuster: And, what is your residential address?

Claimant:  Uh…okay…1087 Norfolk…Boulevard.

Adjuster: Is this in Gainesville?

Claimant: Gainesville, FL.

Adjuster: And what’s the ZIP Code?

Claimant: 32609. Continue reading

Voicemail Threats Always Generate A Quick Call Back

Like the old saying goes...

This voicemail was forwarded to us by an adjuster who works in North Florida. So far, nothing has been on the local or national news about this claimant’s issue…

Mark, this is —– —— at —— ——- that y’all come out last year and inspected underneath a lie! Taking you to the court! I want you to get back with me, I want you to finish your job. I promise to holy Jesus I’ll go nationwide on television, I’m gonna embarrass y’all so bad with your crooks and your lies! —– is sick of it, Mark, you come out here inspecting my yard under rat traps what you told me was a lie. —— you went through with it and didn’t do your job! You harass me, you’re lying to me, you harass me illegally, Mark, I’m gonna sue your job, Mark! If Ms. —- don’t call me back, I’m going to Channel 12 News, I’m broadcasting y’all across the radio. You better get back with me, cause I’m totally mad! You’re a liar, Mark, and you lied to me, you said you were gonna turn —- in, and put it on them, and put it all right, and you did not do it. Get your job done!

Some Days, I’d Be Thrilled To Just Be Called A Creep

This guy got called "Sneaky Little Creep" too after helping himself to some Hors d'oeuvres off the coffee table.

This was submitted by an adjuster from South Florida

I was called a “sneaky little creep” after an insured got angry that I had brought in our company’s Special Investigative Unit to talk to him after I took his recorded statement pertaining to claim for his home being broken into. He was quite lucid during our recorded statement, which was taken in his home, which clearly had been ransacked by someone. But red flags went up after it was revealed that he had been gone from the house for ten days so he could get drug treatment, that his wife was leaving him and that the local vet was calling his home and my office asking who was going to pay for his dog that he’d left with them prior to his leaving town for rehab.

A week after I met with him at his house, he called me up angry and insisted that I tricked him into giving him a recorded statement and that he was on medicine for pancreatic cancer and not in his right mind when I met him at his home. This same insured also got angry with me several months earlier after I explained to him that I couldn’t just write him a check for damage to his vehicle, that we’d have to actually inspect his vehicle and write an estimate for the damage. He never ended up actually filing a claim for his supposed auto damage. Continue reading

The $200,062,500.00 Demand Letter

Looks like they are asking for $100M per foot.

This letter was sent to the supervisor of an adjuster who was handling a liability loss for property damage. Pretty sure it settled for less than what the claimant was seeking.

Dear Mr. —–

It is my opinion that Ms. —- has undermind countless attempts on my part to settle this claim. Whenever I have met with Ms. —- I have ask her to document all the lost items etc. She grasiously did so saying that she would be happy to keep notes of our meetings and take pictures etc. and give me copies. I told Ms. —- that one condition of my allowing them to take my property into their possession and or leave my property in the house while they were working was that they take pics of everything and provide me with them. Ms. —- agreed to this in front of numerous witnesses, as did all of her subcontractors.

I get the impression that Ms. —- has suggested that I have been unreasonable. However, that is far from true. But I have a right to midigate and prove my damages. The FIRST step in doing that is documentation and we have not even gotten to that point yet. Because Ms. —- has failed to give me notes from our meetings, her pics etc. I have no problem getting duplicate receipts etc for all or most of my property, but I cannot do that until I have copies of Ms. —- notes which have everything we have documented to date ect. And all her pics etc. I have not charged Ms. —- anything for the pics etc that I have given her so I expect her to give me pics under the same standards. Please have all these things documented by tuesday as we cannot even begin documenting this matter until I recieve them. Continue reading